How can we help?

Fulfillment typically takes 2–3 business days (5–10 during sales and new releases). Once shipped, tracking is emailed to you and may take up to 24 hours to become active. Track your order at shipment tracking or via the link in your confirmation email. If there is no update after 5 business days, text us.

Standard domestic orders are packed and fulfilled within 2–3 business days. During sales and releases, allow 5–10 business days for processing. Custom etch items may require additional time. Tracking is sent once the order ships. If there is no update after 5 business days, text us. Releases can take longer, see how product releases work.

Yes! All international orders ship DDU (Delivery Duties Unpaid), excluding Canada. Customers are responsible for any duties and taxes determined by the destination country. Orders are generally received within 10–12 business days. Holiday volumes may extend timelines.

Orders can only be changed or cancelled before they are fulfilled. Text us to ask.

HydroJug is not responsible for lost, stolen, or damaged packages after delivery. Customers must file the claim with the carrier (claims may take up to 3 weeks). Allow up to 7 business days after a “delivered” scan before assuming non-delivery. If the carrier never received the package due to our error, we will reship at no cost.

Free standard shipping is available on all domestic orders over $54.99 (subtotal after discounts and before tax). Orders under $54.99 will have a flat-rate shipping fee calculated at checkout.

Text us within 7 days of delivery with your order number and a photo of the damage. All stickers and tags must still be attached. We are not responsible for addresses entered incorrectly at checkout.

Yes — just select pickup at checkout as the shipping method. Orders will be ready within 2 business days and held for up to one week. Our hours are Monday–Friday, 9 AM–6 PM (excluding holidays) at HydroJug, 1017 W 600 N Ste 1, Ogden, UT 84404. Bring your order number and enter through the North doors.

Text us with the page you were on and what you saw.

We accept returns within 30 days of delivery. Items must be in new condition with tags and stickers still attached. Use the return label within 14 days of receiving it. All sale purchases and giveaway winnings are final. If an item doesn’t meet our terms, the refund may be denied and the item disposed of. Last chance items, customized products, and PR boxes are final sale and are not eligible for returns or exchanges.

We offer free return shipping for domestic orders through our Return Portal. Refunds may take up to 5 business days after your return is delivered to our warehouse. International customers, see the international returns question below.

We do not offer exchanges at this time. To get a different item, please initiate a free domestic return through our Return Portal and place a new order for the item you’d like.

All sale purchases, giveaway winnings, last chance items, customized products, and PR boxes are final sale and cannot be returned or exchanged. Customized and laser-etched items by third parties will void the warranty. Contact our team for details on your specific situation.

Refunds are processed within 5 business days after your return arrives at our warehouse. Approved warranty replacements ship within 5–10 business days. If your issue qualifies as a manufacturer defect, HydroJug covers all shipping costs.

Items must be new with tags attached and sent within 30 days of delivery. Return to: HYDROJUG, 1017 W 600 N Ste 1, Ogden, UT 84404. Need help? Email service@thehydrojug.com with your order number and purchase email.

Use the return portal linked on our Warranty & Returns page (the label must be used within 14 days). If you provide your own label, address it to:

HYDROJUG
1017 W 600 N Ste 1
Ogden, UT 84404

We offer a limited lifetime warranty on all manufacturer defects. This does not cover normal wear and tear, accidents, drops, odor issues, negligence, or third-party modifications (such as laser etching). To process any warranty claim, we’ll need proof of purchase, clear photos of the defect, and a brief description of the issue. Submit claims via the Contact Us form or email service@thehydrojug.com. Ready to file? Open the claim form.

Open the claim form and add photos of the bottom and side of your bottle, including the logo, your email address, your name and shipping address, and your order number or an image of your proof of purchase. If it was a gift, enter the order information from the person who gave it to you. Add a short description of the issue.

A representative replies by email within 24 hours during business hours. Approved warranty replacements ship within 5–10 business days. If the claim is approved as a manufacturer defect, HydroJug covers all shipping costs.

Absolutely. All collaboration products carry the same limited lifetime warranty as our standard products. They are made with the same premium materials and construction, just with exclusive designs.

We recommend hand washing with warm soapy water after each use. For a deeper clean, use a bottle brush and a mixture of baking soda and warm water. Rinse thoroughly and allow to air dry with the lid off. For straws, soak in dish soap or use a straw-cleaning brush for best results. Want a replacement? Shop Removable Lids. Can't get it clean? File a warranty claim.

Most cups are dishwasher safe. However, to maintain appearance and finish over time, hand washing is recommended. Cups with glitter or 5D finishes should always be hand-washed to keep them looking their best. Do not freeze or microwave any HydroJug products.

Fill your bottle with a mixture of 1 tablespoon of baking soda and warm water, let it soak overnight, then rinse thoroughly. For stubborn stains, a mixture of white vinegar and baking soda works well. Avoid bleach or abrasive cleaners.

Our triple-wall insulated bottles are designed to keep drinks cold for up to 24 hours and hot for up to 6 hours. Actual temperature retention may vary depending on the amount of ice used and environmental conditions.

Yes! We sell replacement lids, straws, and other accessories on our website. Check the Accessories collection to find compatible parts for your specific bottle. Our leakproof Removable Straw Lid features transparent, antibacterial Tritan material and a detachable design that allows for easy disassembly and thorough cleaning.

Our products use #2 HDPE (High-Density Polyethylene) and #5 PP (Polypropylene) plastics — both BPA-free and high-grade, commonly found in food containers. Many competitors use PETG plastic, which is less durable and not dishwasher safe. The HydroStraw is also BPA-free Polypropylene.

Some models are cold hydration only — the Sport 64oz, the Pro Jug 73oz and the plastic Shaker should never hold hot liquids, and no product should go in the freezer or microwave. Check the care guide for your model.

The Traveler is our most popular everyday bottle with a circular flip straw, handle, and cupholder compatibility. The Sport features a bucket handle, wide-mouth opening, and ergonomic design for active use. The Everyday Tumbler is a sleek classic tumbler. The Coffee Traveler has a ceramic-lined interior and soft-touch ambidextrous lid for hot and cold beverages.

Traveler: 20oz (3.4″×7.2″), 32oz (3.78″×9.3″), 40oz (4″×9.84″).

Sport: 14oz (3.7″×6.87″), 20oz (4″×9″), 32oz (4.5″×10″), 40oz (4.8″×10.8″), 64oz (5.3″×11.41″).

Everyday Tumbler: 14oz (3.5″×7.25″), 20oz (3.8″×8.7″).

Pro V2 Jug: 73oz (5.4″×11.22″).

Our stainless steel bottles use 18/8 food-grade stainless steel with triple-wall insulation. Lids feature BPA-free Tritan plastic and food-grade silicone seals. Plastic products use #2 HDPE and #5 PP — both BPA-free and high-grade. All materials are tested and certified safe for food contact.

Yes — every HydroJug product is 100% BPA-free. We use food-grade stainless steel for bottles, BPA-free Tritan plastic for lids and straws, and BPA-free Polypropylene for accessories like the HydroStraw.

The Ease2o is our dual-function lid bottle designed for complete control over how you drink. It features an anti-purse straw for smooth sipping and a wide-mouth chug opening for faster hydration — all in one streamlined design. Additional features include a locking slider to help prevent spills, slow-open venting to eliminate pressure and spray, a water-level window, stainless steel construction, a protective rubber base, and cupholder-friendly sizing. Available in 14 oz, 24 oz, 32 oz, and 40 oz.

Core products are base colors we aim to keep in stock. Seasonal products release each season (Spring: Jan–Apr, Summer: May–Aug, Fall: Sep–Dec) and won’t restock once sold out. Limited Edition products are one-time releases. New products typically drop Saturdays at 9:00 AM PST. Follow us on Instagram and subscribe to email/text for notifications.

Yes! Visit our Customize page to personalize your bottle with custom laser engraving. Customized products are made to order and may have slightly longer processing times. Note: third-party modifications like laser etching will void the warranty.

Click the account icon in the top right corner of our website and select “Create Account.” You’ll need your email address and a password. Once created, you can track orders, save favorites, and earn reward points.

Click the account icon, then select “Forgot Password.” Enter your email address and we’ll send you a reset link. If you don’t receive the email within a few minutes, check your spam folder or contact support.

HydroJug Rewards is our free loyalty program. You earn points on every purchase and through everyday actions on your account, then redeem them for discounts on future orders. You’ll earn 100 points just for creating an account, and you can check your balance and tier anytime on the Rewards page in your account.

Earn 1 point per $1 spent on the HydroJug website (more at VIP, Elite, and Premier), plus 100 for creating an account, 100 on your birthday, 30 for a published product review (a 50-point bonus when it includes a photo or video), 20 for following on Instagram, 20 for liking on Facebook, and 20 for following on X. Gift card purchases earn points; paying with a gift card does not.

Points expire one year from the date they’re earned, so redeem them before they go.

Tiers are based on points earned only from purchases made on the HydroJug website within the calendar year (refunds are netted out): HydroFam (0), VIP (700 points), Elite (1,500 points), and Premier (3,000 points). Your earn rate rises with each tier (up to 1.75x at Premier), and Elite and Premier get free standard shipping. Once you reach a tier, you’re locked in through the end of the next calendar year, so there’s no risk of losing your status mid-year.

Only points earned on purchases count toward tier progress. Bonus points — reviews, referrals, social follows, birthdays, and other quests — go straight to your spendable balance and redeem like any other points; they just don’t move your tier.

Sign in, go to the Rewards page, and choose a reward: 200 points for $10 off, 300 for $15 off, 400 for $20 off, or 500 for $25 off. A code is generated for you to apply at checkout. Points are used all at once per redemption, and any leftover value doesn’t carry over. Rewards can’t be combined with other discount codes (free shipping at Elite and Premier still applies automatically), and codes can’t be used during sitewide sales.

Share your referral link from the Refer a Friend tab of your account. Your friend gets $10 off their first order of $50 or more while signed in to their account, and you earn 200 points once their order ships. Each code works for 3 friends.

My Collection is your personal gallery of every HydroJug you own. It’s built from your full purchase history — not just recent orders — so it reflects your whole collection, including discontinued and seasonal colorways. A new purchase appears about a week after your order is fulfilled (shipped), so it won’t show the instant you check out. Switch to the “Discover More” tab to see the full collectible catalog with the products you already own badged, so you can spot what’s left to collect. Find it under “My Collection” in your account.

My Collection counts unique collectible drinkware — Travelers, Sport bottles, Everyday Tumblers, Shakers, Coffee Travelers, lids, and the like. Apparel, supplements, accessories such as sleeves and straps, and bundle or promo items aren’t counted as collectibles. A new purchase appears about a week after your order is fulfilled (shipped) — so a freshly placed or not-yet-shipped order won’t show right away. If something is still missing more than a week after it shipped, email service@thehydrojug.com and we’ll take a look.

The Leaderboard shows where you rank in the HydroJug fam by the number of unique collectible HydroJugs you own — friendly competition for our most dedicated collectors. As your collection grows you climb the ranks, hit milestones (Starter, Collector, Enthusiast, Champion, and Legend), and earn reward points along the way. You’ll find it under “Leaderboard” in your account.

Your rank is based on the count of unique collectible drinkware you own — the exact same products shown in My Collection, so the two always match. The board refreshes once a day: during the day your standing is shown as provisional, and it locks in after the nightly refresh. Newly purchased products count toward your rank after they’re invoiced and the next refresh runs.

To keep the leaderboard fair and focused on genuine collectors, we exclude wholesale and reseller accounts, brand ambassadors (who receive seeded product), and HydroJug employees and staff. VIP and Elite loyalty members are real customers and are included. If you’re on the HydroJug team, you’ll still see your own collection, but you won’t appear in the public ranking.

Send us a message with your order number and we’ll get it sorted.

Yes! Log into your account and visit the “My Orders” section to see all your orders and their current status. You’ll also receive email tracking updates once your order ships.

General support: service@thehydrojug.com. Wholesale inquiries: wholesale@thehydrojug.com. For an urgent order issue, text us. For anything else, send us a request with the contact form on this page. When reaching out, include your order number, purchase email, and any helpful photos.

We partner with brands, artists, and influencers to create limited edition bottle designs and colorways. These special releases feature unique artwork and are only available while supplies last.

New products typically release Saturdays at 9:00 AM PST. We announce new drops and collaborations on Instagram, email, and text. Download the HydroJug App for push notifications so you never miss a release.

It depends on the release type. Core colors will eventually restock. Seasonal colors are available for that season only — once sold out, they’re gone (Spring: Jan–Apr, Summer: May–Aug, Fall: Sep–Dec). Limited Edition and collaboration products are one-time releases and will not return.

Yes — collaboration products are produced in limited quantities and will not be restocked once sold out. Some may be available in select retail stores. If you see a collab you love, purchase right away to avoid missing out.

Interested in carrying HydroJug products in your store? Apply through our wholesale portal. Already a retail partner? Log in to the wholesale portal to place orders.