TRACK YOUR ORDER
Enter your order number and the email on your order to see live shipping updates.
Answers to the questions we hear most about orders and delivery.
Enter your order number and the email on your order in the tracker above to see your latest shipping status and a link to your carrier's tracking page. Once your order ships, tracking can take up to 24 hours to show movement.
Orders are typically processed within 2–3 business days. You'll get an email with tracking as soon as your order leaves our warehouse.
Once shipped, domestic orders usually arrive within 3–7 business days depending on your location and the carrier.
Yes. International orders ship DDU (Delivery Duties Unpaid), so any import duties or taxes are collected by your local carrier on delivery. Delivery times vary by destination, typically 7–14 business days.
We move fast to get orders out the door, so we can't always make changes once an order is placed. Email service@thehydrojug.com with your order number as soon as possible and we'll do our best to help.
Carriers sometimes take a little while to scan packages in. If your tracking hasn't moved after 3–4 business days, reach out to service@thehydrojug.com and we'll look into it.
