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Warranty & Returns


Warranty

We strive to use the highest quality materials for our products. We believe in our quality, and offer a limited lifetime warranty on all manufacturer defects. The warranty does not cover normal wear and tear, accidents, drops, odor, negligence, or misuse on the consumers behalf. We reserve the right to require photographic proof of the defect as well as clarification on how the issue occurred to ensure it is in fact a manufacturer defect.
 
If your claim is approved as a manufacturer defect HydroJug will cover all shipping costs. Please include your order number, name, and a detailed explanation of your claim in the form below. (a photo may be required to validate claims) Once you submit the form a representative will reach out to you via email within 24 hours (during business hours) from when you sent it. We will not be able to accept your claim if a photo of the issue is not provided. 
 
Warranty claims can take up to 3-5 days to process and 5-10 business days to ship.

Returns/Exchanges

Refunds can take up to 5 business days to process. If the product returned does not meet our terms and conditions we will not be able to process your refund.
The Return Form here: Return Form must be completed and included in your return package. For a shipping label please visit our return portal here: Return Portal (this label must be used within 14 days)
The cost of return shipping will be deducted from your refund
All sale purchases, and giveaway winnings are final.

Bottles and Accessories

Can be returned or exchanged within 30 business days of the original ship date.
Returns must be in new condition and in the original packaging.

 Clothing

Can be returned or exchanged within 30 business days of the original ship date.
All clothing must be in new and unused condition, have the original tags, and be returned in the original packaging.   
Clothing qualifies for Free Returns.

Supplements

Can be returned within 15 days of the original ship date.
Product must be unopened.
The cost of return shipping will be deducted from your refund.

If you would like to provide your own label please address it to:

HydroJug Returns 
2675 Industrial Dr. Ste 203 
Ogden UT, 84401
                                                                                    
 For warranties and additional return questions please complete the form below 
Before submitting a claim make sure you read and understand our return and warranty policy. We require photographic proof of all claims. If a photo cannot be provided we reserve the right to deny the claim. Thank you.