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Warranty & Returns/Exchanges

Returns

Ready to start your return?

  • Please click the following link to begin:  Return Portal 
  • Once completed you will receive a prepaid shipping label. ($8.00 will be deducted from refund)
  • Print, fill out, and include the Return Form in your return packaging. 
  • Once received, returns take about 7-10 business days to process. A confirmation email will be sent to the email address on file once the return process is completed.

Want to ship the return yourself?

  • Please address returns to:

HydroJug Returns 

2675 Industrial Dr. Ste 203 

Ogden UT, 84401                                                                                      

What Qualifies for a Return?

Bottles and Accessories

  • We take pride in providing our customers with a product that not only makes it easy to get your gallon, but also is the highest quality. If you are not completely satisfied with our product for any reason you can return it within 14 days of the delivery date. Broken or damaged product will not be accepted.
  • Returns that exceed 14 days must be in new and unused condition. They must also be in the original packaging.  
  • Returns that exceed 30 days from delivery date will not be accepted.
  • All shipping costs for returns are to be paid by the customer. 
  • The Return Form must be included.
  • If your return does not meet our terms we will not be able to process your refund.

Clothing

  • Free returns and exchanges on all clothing. 
  • All clothing must be in new and unused condition, have the original tags, and be returned in original packaging.   

Exchanges 

  • We offer free exchanges within 14 days of the delivery date of your order.
  • Simply follow the 'return' process above.
  • On the Return Form note the item you would like to exchange.
  • Product being exchanged must be equal or less in value.
  • Sale item are excluded from exchanges.

 

Warranty

 

  • We strive to use the highest quality materials for our products. We believe in our quality, and offer a lifetime limited warranty on all manufacturer defects.
  • The warranty does not cover normal wear and tear, accidents, drops, odor, negligence, or misuse on the consumers behalf.
  • We reserve the right to require photographic proof of the defect as well as clarification on how the issue occurred to ensure it is in fact a manufacturer defect.
  • If your claim is approved as a manufacturer defect HydroJug will cover all shipping costs.
  • Please include your order number, name, and a detailed explanation of your claim in the form below. (a photo may be required to validate claims)
  • Once you submit the form a representative will reach out to you via email within 24 hours (during business hours) from when you sent it. We will not be able to accept your claim if a photo of the issue is not provided. 
  • Warranty claims can take up to 3-5 days to process and up to 5 days to ship.
  • Warranty claims on undelivered items must be filed within 30 days of the purchase date.

Please complete the form below 

Before submitting a claim make sure you read and understand our return and warranty policy. We require photographic proof of all claims. If a photo cannot be provided we reserve the right to deny the claim. Thank you.