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Warranty & Returns

If your seal has fallen out don't worry it is meant to go in and out for cleaning purposes! Follow this link for the instructions to re-insert your seal: Seal Instructions

Warranty

  • We strive to use the highest quality materials for our products. We believe in our quality, and offer a lifetime limited warranty on all manufacturer defects.
  • The warranty does not cover normal wear and tear, accidents, drops, odor, negligence, or misuse on the consumers behalf.
  • We reserve the right to require photographic proof of the defect as well as clarification on how the issue occurred to ensure it is in fact a manufacturer defect.
  • If your claim is approved as a manufacturer defect HydroJug will cover all shipping costs.
  • Please include your order number, name, and a detailed explanation of your claim in the form below. (a photo may be required to validate claims)
  • Once you submit the form a representative will reach out to you via email within 24 hours (during business hours) from when you sent it. We will not be able to accept your claim if a photo of the issue is not provided. 
  • Warranty claims can take up to 3-5 days to process and up to 5 days to ship.

Returns

Bottles

  • We take pride in providing our customers with a product that not only makes it easy to get your gallon, but also is the highest quality. If you are not completely satisfied with our product you can return it within 14 days of the purchase date. The bottle cannot be broken in any way. Please fill out the form below including your order number and reason for return.
  • If your bottle falls outside the 14 days you will have a total of 30 days to return your products. Your products have to be in unused condition, have the original packaging and approved by a support agent in order to be returned. If it is returned and not in new condition your refund will be denied. 
  • All shipping costs for returns are to be paid by the customer. We do not offer free returns.
  • A support agent will send you a form to include in your package. All returns must be approved. Returns sent without approval will not be processed or returned to you. 
  • If your bottle is returned without meeting our terms stated above your return will be denied and we will not be able to process a refund.  

Visit our return portal here to get a label at our discounted rate ($8.00 will be deducted form your refund) : Return Portal

Clothing

  • Free returns and exchanges on all clothing. 
  • All clothing must be un-washed, have the original tags, and be returned in original packaging. 
  • If the clothing is returned and does not meet the above requirements HydroJug is not responsible for the shipping to return the items to the customer. 
  • If you are exchanging for a new size or different color please write on a piece of paper the size or color you would like and include it in your return. 

Please complete the form below

BEFORE SUBMITTING A CLAIM MAKE SURE YOU READ AND UNDERSTAND OUR RETURN AND WARRANTY POLICY. WE REQUIRE PHOTOGRAPHIC PROOF OF ALL CLAIMS. IF A PHOTO CANNOT BE PROVIDED WE RESERVE THE RIGHT TO DENY THE CLAIM. THANK YOU.